Site Report
This tab shows general usability issues, indicating navigation problems for all users.
This tab is available in SortSite Professional, SortSite Developer and OnDemand, but not in SortSite Standard edition.
| Status | Summary | | |
|---|
 | Usability.gov Guidelines - Some pages violate these guidelines. | | |
 | W3C Best Practices - No issues found.
| | |
| Readability - No issues found.
| | |
| Priority | Description and URL | Guideline and Line# | Count |
|---|
Priority 11 issues on 2 pages | |
 | Have a link labeled 'Home' on every page on the site, except for the home page. | Usability.gov 5:1 | 2 pages |
|
Many sites place the organization's logo on the top of every page and link it to the homepage.
While many users expect logos are clickable, around 25% will not realize that links to the homepage.
Therefore, include a link labeled 'Home' near the top of the page to help those users. | | |
| https://customercareguides.com/customer-care/ | Line 1 | |
| https://customercareguides.com/customer-service/ | Line 1 | |
Priority 23 issues on 12 pages | |
 | Avoid underlined text - people will click on it and think it's a broken link. | Usability.gov 10:4 | 11 pages |
|
Use something other than underlining for highlighting text, because it looks like a link, and users become
frustrated when the "link" does not work. | | |
| https://customercareguides.com/ | Line 40 | |
| https://customercareguides.com/about-us/ | Line 43 | |
| https://customercareguides.com/cookies-policy/ | Line 43 | |
| https://customercareguides.com/disclaimer/ | Line 43 | |
| This issue was found on another 7 pages.
The trial version is limited to showing issues on 4 pages.
| | |
| | Use background images sparingly and make sure they are simple, especially behind text. | Usability.gov 14:1 | 1 pages |
|
Background images can make it difficult for users to read foreground text. A single, large, complex background image (including a picture) can substantially slow page download rates. | | |
| https://customercareguides.com/wp-content/cache/min/1/p/jetpack/9.2/css/jetpack-c1396534a58c6433d6ccf58711991cf1.css | Line 472 | |
| | Use label elements for each data entry field to show what data is expected. | Usability.gov 13:5 | 8 pages |
|
Make sure each input field has an associated label describing the field. | | |
| https://customercareguides.com/ | Line 296 767 | |
| https://customercareguides.com/about-us/ | Line 252 306 | |
| https://customercareguides.com/cookies-policy/ | Line 252 310 | |
| https://customercareguides.com/disclaimer/ | Line 252 309 | |
| This issue was found on another 4 pages.
The trial version is limited to showing issues on 4 pages.
| | |
Priority 32 issues on 15 pages | |
 | Use at least a 12-point font on all web pages. | Usability.gov 11:8 | 15 pages |
|
For users over age 65, it may be better to use at least fourteen-point fonts.
Never use less than nine-point font on a Web site.
The following are all smaller than 12 point:
- <p style="font-size: 11pt;" >
- <p style="font-size: 15px;" >
- <p style="font-size: small;" >
- <font size="2" >
- <font size="-1" >
| | |
| https://customercareguides.com/ | Line 40 174 184 | |
| https://customercareguides.com/about-us/ | Line 43 165 175 | |
| https://customercareguides.com/cookies-policy/ | Line 43 165 175 | |
| https://customercareguides.com/disclaimer/ | Line 43 165 175 | |
| This issue was found on another 11 pages.
The trial version is limited to showing issues on 4 pages.
| | |
| | Use link text between 3 and 100 characters so it's long enough to be understood, but avoids line wrapping. | Usability.gov 10:11 | 1 pages |
|
A single word text link may not give enough information about the link's destination. A link that is a full sentence is difficult to read quickly, particularly if it wraps to another line. | | |
| https://customercareguides.com/ | Line 371 412 453 494 535
...
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| Expand all 6 issues | | |