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Site Report

This tab shows accessibility issues, indicating problems for older users, people with disabilities or accessibility needs. Automated testing cannot detect all accessibility issues, so should be used alongside human testing.

LevelWCAG 2.1Section 508 - 2017Key
ALevel A, 7 issuesLevel A, 7 issuesCritical Pages with level A issues are unusable for some people
AALevel AA, 5 issuesLevel AA, 4 issuesVery Important Pages with level AA issues are very difficult to use
AAALess Important Pages with level AAA issues can be difficult to use
PriorityDescription and URLGuideline and Line#Count

Level A

7 issues on 9 pages

CriticalAll fieldset elements should be labeled with legend elements. WCAG 2.1 A H71 Section 508 (2017) A H71 8 pages
The first child element inside a fieldset must be a legend element, which provides a label or description for the group. legend elements in other positions may be ignored.
https://customercareguides.com/Line 295 766
https://customercareguides.com/about-us/Line 251 305
https://customercareguides.com/cookies-policy/Line 251 309
https://customercareguides.com/disclaimer/Line 251 308
This issue was found on another 4 pages. The trial version is limited to showing issues on 4 pages.
CriticalContent inserted with CSS is not read by some screen readers, and not available to people who turn off style sheets. WCAG 2.1 A F87 Section 508 (2017) A F87 1 pages
Move the content from CSS to the HTML page so that all users can see it.

Impact on users:

  • NVDA 2019.2 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • NVDA 2018.4 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • NVDA 2017.3 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • NVDA 2016.2 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • JAWS 2019.1912.1 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • JAWS 2018.1811.2 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • JAWS 18.0.5038 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • JAWS 17.0.2619 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
https://customercareguides.com/wp-content/plugins/easy-table-of-contents/assets/css/screen.min.cssLine 28 29
CriticalDuplicate id - the same ID is used on more than one element. HTML5 WCAG 2.1 A 4.1.1 Section 508 (2017) A 4.1.1 8 pages
id=featured-thumbnail id=featured-thumbnail id=featured-thumbnail id=featured-thumbnail id=featured-thumbnail
https://customercareguides.com/		Line 280 280 280 300 320 ...
id=searchform id=searchform id=s id=s id=search-image
https://customercareguides.com/about-us/		Line 250 252 253 304 306 ...
id=searchform id=searchform id=s id=s id=search-image
https://customercareguides.com/cookies-policy/		Line 250 252 253 308 310 ...
id=searchform id=searchform id=s id=s id=search-image
https://customercareguides.com/disclaimer/		Line 250 252 253 307 309 ...
This issue was found on another 4 pages. The trial version is limited to showing issues on 4 pages.
CriticalEach a element must contain text or an img with an alt attribute. WCAG 2.1 A F89 Section 508 (2017) A F89 8 pages

A link name allows screen readers to voice what the links does. If there is no link text or the `alt` text is blank, screen readers have nothing to read, so read out the URL instead. To add a name do one of the following:

  • Add text between the a element start and end tags
  • Add an aria-label attribute
  • Add an aria-labelledby attribute
  • Add an img alt attribute if the link contains an img element
https://customercareguides.com/Line 246 249 252
https://customercareguides.com/about-us/Line 214 217 220 232
https://customercareguides.com/cookies-policy/Line 214 217 220 232
https://customercareguides.com/disclaimer/Line 214 217 220 232
This issue was found on another 4 pages. The trial version is limited to showing issues on 4 pages.
Criticalimg alt text must not use ASCII art (which includes smileys). WCAG 2.1 A F72 Section 508 (2017) A F72 1 pages
Change the alt text to a meaningful description. alt text consisting of punctuation characters sounds like "colon dash right-bracket" when read aloud.

Impact on users:

  • NVDA 2019.2 Chrome 79 Windows 10 Reading: Reads "graphic", with no indication what the graphic is.
  • NVDA 2019.2 FF68 Windows 10 Reading: Reads "graphic", with no indication what the graphic is.
  • NVDA 2019.2 IE11 Windows 10 Reading: Reads "graphic", with no indication what the graphic is.
  • NVDA 2018.4 Chrome 73 Windows 10 Reading: Reads "graphic", with no indication what the graphic is.
  • NVDA 2018.4 FF60 Windows 10 Reading: Reads "graphic", with no indication what the graphic is.
  • NVDA 2018.4 IE11 Windows 10 Reading: Reads "graphic", with no indication what the graphic is.
  • NVDA 2017.3 FF60 Windows 10 Reading: Reads "graphic", with no indication what the graphic is.
  • NVDA 2017.3 IE11 Windows 10 Reading: Reads "graphic", with no indication what the graphic is.
  • NVDA 2016.2 FF48 Windows 10 Reading: Reads "graphic", with no indication what the graphic is.
  • NVDA 2016.2 IE11 Windows 10 Reading: Reads "graphic", with no indication what the graphic is.
  • JAWS 2019.1912.1 Chrome 79 Windows 10 Reading: Meaningless punctuation read.
  • JAWS 2019.1912.1 FF68 Windows 10 Reading: Meaningless punctuation read.
  • JAWS 2019.1912.1 IE11 Windows 10 Reading: Meaningless punctuation read.
  • JAWS 2018.1811.2 Chrome 73 Windows 10 Reading: Meaningless punctuation read.
  • JAWS 2018.1811.2 FF60 Windows 10 Reading: Meaningless punctuation read.
  • JAWS 2018.1811.2 IE11 Windows 10 Reading: Meaningless punctuation read.
  • JAWS 18.0.5038 FF52 Windows 10 Reading: Meaningless punctuation read.
  • JAWS 18.0.5038 IE11 Windows 10 Reading: Meaningless punctuation read.
  • JAWS 17.0.2619 FF48 Windows 10 Reading: Meaningless punctuation read.
  • JAWS 17.0.2619 IE11 Windows 10 Reading: Meaningless punctuation read.
alt=':)'
https://customercareguides.com/		Line 1072
CriticalRemoving the underline from links makes it hard for color-blind users to see them. WCAG 2.1 A F73 Section 508 (2017) A F73 7 pages
Remove the text-decoration:none property from your link styles, or add other style attributes in addition to color changes to make links visible without color vision.
https://customercareguides.com/about-us/Line 285 286 287 294 295 ...
https://customercareguides.com/cookies-policy/Line 298 299
https://customercareguides.com/disclaimer/Line 282 284 297 297 298 ...
https://customercareguides.com/privacy-policy/Line 282 283 307 308
This issue was found on another 3 pages. The trial version is limited to showing issues on 4 pages.
CriticalThe visual label must appear in the accessible name of links and controls. WCAG 2.1 A F96 Section 508 (2017) A F96 8 pages
People who use speech control rely on being able to select elements using the visual label displayed on screen. If this isn't part of the accessible name, they can't select elements by name.
Visual label: [Continue Reading...] not in How To Contact South Africa Airways Customer Care – Flysaa Customer Support [Continue Reading...] not in How To Contact Standard Chartered Bank Customer Care In Nigeria – Standard Chartered Helpline [Continue Reading...] not in How To Contact Union Bank Customer Care In Nigeria – Union Bank Nigeria Helpline [Continue Reading...] not in How To Contact 9mobile Customer Care In Nigeria – 9mobile Nigeria Contact Numbers [Continue Reading...] not in How To Contact KCB Bank Customer Care In Kenya – Ultimate Guide To Get Help
https://customercareguides.com/		Line 379 420 461 502 543 ...
Visual label: Customer Care Guides not in Ultimate Customer Service Guide
https://customercareguides.com/about-us/		Line 431
Visual label: Customer Care Guides not in Ultimate Customer Service Guide
https://customercareguides.com/cookies-policy/		Line 435
Visual label: Customer Care Guides not in Ultimate Customer Service Guide
https://customercareguides.com/disclaimer/		Line 434
This issue was found on another 4 pages. The trial version is limited to showing issues on 4 pages.

Level AA

5 issues on 11 pages

Very ImportantEnsure that text and background colors have enough contrast. WCAG 2.1 AA 1.4.3 Section 508 (2017) AA 1.4.3 8 pages

Some users find it hard to read light gray text on a white background, dark gray text on a black background and white text on a red background.

  • The contrast ratio should be 3.0 or more for 18 point text, or larger
  • The contrast ratio should be 3.0 or more for 14 point bold text, or larger
  • The contrast ratio should be 4.5 or more for all other text
The text color to background color contrast ratio is:
3.13 with color: rgb(255,255,255);background-color: rgb(97,162,41);font-size: 9.75pt;font-weight: 400;
4.10 with color: rgb(126,125,125);background-color: rgb(255,255,255);font-size: 10.50pt;font-weight: 500;
4.10 with color: rgb(126,125,125);background-color: rgb(255,255,255);font-size: 10.50pt;font-weight: 500;
2.32 with color: rgb(170,170,170);background-color: rgb(255,255,255);font-size: 12pt;font-weight: 500;
2.32 with color: rgb(170,170,170);background-color: rgb(255,255,255);font-size: 12pt;font-weight: 500;
https://customercareguides.com/		Line 357 398 950 953 967 ...
The text color to background color contrast ratio is:
4.10 with color: rgb(126,125,125);background-color: rgb(255,255,255);font-size: 10.50pt;font-weight: 500;
4.10 with color: rgb(126,125,125);background-color: rgb(255,255,255);font-size: 10.50pt;font-weight: 500;
4.48 with color: rgb(119,119,119);background-color: rgb(255,255,255);font-size: 9.75pt;font-weight: 500;
4.48 with color: rgb(119,119,119);background-color: rgb(255,255,255);font-size: 9.75pt;font-weight: 500;
4.48 with color: rgb(119,119,119);background-color: rgb(255,255,255);font-size: 9.75pt;font-weight: 500;
https://customercareguides.com/about-us/		Line 209 210 211 431 432 ...
The text color to background color contrast ratio is:
4.10 with color: rgb(126,125,125);background-color: rgb(255,255,255);font-size: 10.50pt;font-weight: 500;
4.10 with color: rgb(126,125,125);background-color: rgb(255,255,255);font-size: 10.50pt;font-weight: 500;
4.48 with color: rgb(119,119,119);background-color: rgb(255,255,255);font-size: 9.75pt;font-weight: 500;
4.48 with color: rgb(119,119,119);background-color: rgb(255,255,255);font-size: 9.75pt;font-weight: 500;
4.48 with color: rgb(119,119,119);background-color: rgb(255,255,255);font-size: 9.75pt;font-weight: 500;
https://customercareguides.com/cookies-policy/		Line 208 209 211 435 436 ...
The text color to background color contrast ratio is:
4.10 with color: rgb(126,125,125);background-color: rgb(255,255,255);font-size: 10.50pt;font-weight: 500;
4.10 with color: rgb(126,125,125);background-color: rgb(255,255,255);font-size: 10.50pt;font-weight: 500;
4.48 with color: rgb(119,119,119);background-color: rgb(255,255,255);font-size: 9.75pt;font-weight: 500;
4.48 with color: rgb(119,119,119);background-color: rgb(255,255,255);font-size: 9.75pt;font-weight: 500;
4.48 with color: rgb(119,119,119);background-color: rgb(255,255,255);font-size: 9.75pt;font-weight: 500;
https://customercareguides.com/disclaimer/		Line 208 210 211 434 435 ...
This issue was found on another 4 pages. The trial version is limited to showing issues on 4 pages.
Very ImportantForm field labels should be unique on a page, or be close to text providing context. WCAG 2.1 AA 2.4.6 Section 508 (2017) AA 2.4.6 8 pages
Form fields with the same label need extra context (such as a heading) to explain the differences between the fields.
Label used: Search Search
https://customercareguides.com/		Line 297 768
Label used: Search Search
https://customercareguides.com/about-us/		Line 253 307
Label used: Search Search
https://customercareguides.com/cookies-policy/		Line 253 311
Label used: Search Search
https://customercareguides.com/disclaimer/		Line 253 310
This issue was found on another 4 pages. The trial version is limited to showing issues on 4 pages.
Very ImportantHeadings should not be empty. WCAG 2.1 AA G130 Section 508 (2017) AA G130 7 pages
Add text to the heading, or alt text if the heading contains an image. Screen readers read out page headings, allowing users to quickly skip to a section, but some older screen readers do not ignore empty headings.
https://customercareguides.com/about-us/Line 231
https://customercareguides.com/cookies-policy/Line 231
https://customercareguides.com/disclaimer/Line 231
https://customercareguides.com/privacy-policy/Line 230
This issue was found on another 3 pages. The trial version is limited to showing issues on 4 pages.
Very ImportantThe CSS outline or border style on this element makes it difficult or impossible to see the dotted link focus outline. WCAG 2.1 AA F78 Section 508 (2017) AA F78 11 pages
Change the style to avoid obscuring the focus outline around focusable elements.

Using a border or outline style that obscures the focus ring causes problems for keyboard-only users in:

  • Chrome (obscures the focus indicator on links, buttons, dropdowns and range controls)
  • Firefox (obscures the focus indicator on links)
  • Internet Explorer (obscures the focus indicator on links, buttons and range controls)
Internet Explorer does not support the `outline-offset:` property, so using this does not reliably avoid focus outline overlap.
https://customercareguides.com/Line 40
https://customercareguides.com/about-us/Line 43
https://customercareguides.com/cookies-policy/Line 43
https://customercareguides.com/disclaimer/Line 43
This issue was found on another 7 pages. The trial version is limited to showing issues on 4 pages.
Very ImportantUser interface controls must have a contrast ratio of at least 3:1 against adjacent colors. WCAG 2.1 1.4.11 1 pages
If the control has a visible edge, make sure this has sufficient contrast against the area outside the control.
The contrast ratio between the control edge and surrounding area is:
1.27 with border-color: rgb(228,228,228);background-color: rgb(255,255,255); box margin rgb(255,255,255);
1.27 with border-color: rgb(228,228,228);background-color: rgb(255,255,255); box margin rgb(255,255,255);
1.27 with border-color: rgb(228,228,228);background-color: rgb(255,255,255); box margin rgb(255,255,255);
1.27 with border-color: rgb(228,228,228);background-color: rgb(255,255,255); box margin rgb(255,255,255);
https://customercareguides.com/privacy-policy/		Line 342 344 346 348
Expand all 12 issues