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365For Business</a>
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369For Engineer</a>
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387Account</a>
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391 <a href="#tab_vertical_2">
392General</a>
393 </li>
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396 <a href="#tab_vertical_3">
397Job Management</a>
398 </li>
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401 <a href="#tab_vertical_4">
402Payments</a>
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407Registration</a>
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413
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416 <div class="accordion-group">
417
418 <a class="accordion" href="https://www.fieldengineer.com/help/can-ensure-information-posted-secure-safe/" id="can-ensure-information-posted-secure-safe">
419 1.
420 How can I ensure that the information I posted is secure & safe? </a>
421
422 <div class="panel">
423
424 <p>
425
426 <p>
427The Contract terms in our User Agreement set forth confidentiality of your information. You can also add additional confidentiality terms to your job, if needed you can get a Non-Disclosure Agreement signed by the engineer.</p>
428
429
</p>
430
431 </div>
432
433 </div>
434
435 <div class="accordion-group">
436
437 <a class="accordion" href="https://www.fieldengineer.com/help/change-password-business/" id="change-password-business">
438 2.
439 How do I change my password as a Business? </a>
440
441 <div class="panel">
442
443 <p>
444
445 <p>
446Go to Profile Management and change the password. In case if you forget your password please reset your password from the home page by providing username or email address that you registered with.</p>
447
448
</p>
449
450 </div>
451
452 </div>
453
454 </div>
455
456 </div>
457
458 <div id="tab_vertical_2" class="tab-content">
459
460 <div class="accordian-wrapper">
461
462 <div class="accordion-group">
463
464 <a class="accordion" href="https://www.fieldengineer.com/help/fieldengineer-com-uses-cookies/" id="fieldengineer-com-uses-cookies">
465 1.
466 Does “fieldengineer.com” uses cookies? </a>
467
468 <div class="panel">
469
470 <p>
471
472 <p>
473Yes, to maintain system security & integrity</p>
474
475
</p>
476
477 </div>
478
479 </div>
480
481 <div class="accordion-group">
482
483 <a class="accordion" href="https://www.fieldengineer.com/help/reset-username-password/" id="reset-username-password">
484 2.
485 How should I reset my username and password? </a>
486
487 <div class="panel">
488
489 <p>
490
491 <ul>
492
493<li>
494You can’t change login username. Follow registration process below.</li>
495
496<li>
497On landing page Click on SIGN UP icon located on header.</li>
498
499<li>
500Click on ENGINEER icon and enter details on Sign Up pop window.</li>
501
502<li>
503Login to the email account provided in Sign Up.</li>
504
505<li>
506Notice that there is an automated email sent by FE system.</li>
507
508<li>
509Notice that there is an automated email sent by FE system.</li>
510
511<li>
512Open the email and click on confirmation link provided by the system to complete the registration.</li>
513
514</ul>
515
516
</p>
517
518 </div>
519
520 </div>
521
522 <div class="accordion-group">
523
524 <a class="accordion" href="https://www.fieldengineer.com/help/how-to-retrieve-my-username/" id="how-to-retrieve-my-username">
525 3.
526 How to retrieve my username? </a>
527
528 <div class="panel">
529
530 <p>
531
532 <ul>
533
534<li>
535On landing page Click on CONTACT icon located right top on header.</li>
536
537<li>
538Find Contact number and call customer service to retrieve username.</li>
539
540</ul>
541
542
</p>
543
544 </div>
545
546 </div>
547
548 <div class="accordion-group">
549
550 <a class="accordion" href="https://www.fieldengineer.com/help/multiple-logins-supported/" id="multiple-logins-supported">
551 4.
552 Is multiple logins supported? </a>
553
554 <div class="panel">
555
556 <p>
557
558 <ul>
559
560<li>
561User can have multiple login Ids as long as unique data is maintained.</li>
562
563</ul>
564
565
</p>
566
567 </div>
568
569 </div>
570
571 <div class="accordion-group">
572
573 <a class="accordion" href="https://www.fieldengineer.com/help/mobile-app-website/" id="mobile-app-website">
574 5.
575 Is there a mobile app for this website? </a>
576
577 <div class="panel">
578
579 <p>
580
581 <ul>
582
583<li>
584Yes, Mobile App download link</li>
585
586</ul>
587
588
</p>
589
590 </div>
591
592 </div>
593
594 </div>
595
596 </div>
597
598 <div id="tab_vertical_3" class="tab-content">
599
600 <div class="accordian-wrapper">
601
602 <div class="accordion-group">
603
604 <a class="accordion" href="https://www.fieldengineer.com/help/can-job-saved-draft-modified-later-activation/" id="can-job-saved-draft-modified-later-activation">
605 1.
606 Can a job be saved as a draft and modified later for activation? </a>
607
608 <div class="panel">
609
610 <p>
611
612 <p>
613When you start to create a new job, our platform will automatically save the job to draft. You can always got back to editing and post it to marketplace.</p>
614
615
</p>
616
617 </div>
618
619 </div>
620
621 <div class="accordion-group">
622
623 <a class="accordion" href="https://www.fieldengineer.com/help/can-send-notification-registered-users-upon-creating-new-job/" id="can-send-notification-registered-users-upon-creating-new-job">
624 2.
625 Can I send a notification to all registered users upon creating a new Job? </a>
626
627 <div class="panel">
628
629 <p>
630
631 <p>
632Once the jobs are posted to marketplace, our platform will automatically send a push notification to all the engineer matching the profile, skillset and who reside within 100 miles of the posted site address.</p>
633
634
</p>
635
636 </div>
637
638 </div>
639
640 <div class="accordion-group">
641
642 <a class="accordion" href="https://www.fieldengineer.com/help/assign-job-engineer/" id="assign-job-engineer">
643 3.
644 How do I assign a job to an engineer? </a>
645
646 <div class="panel">
647
648 <p>
649
650 <p>
651Once you post the job to marketplace, all the engineers matching with the skillset and within 100 miles of the posted site address will get the notification. And in the workorder, under ‘Applicants’ tab you can see the engineers who have applied to your job. You can review and offer job to suitable engineer by clicking on ‘Offer Job’ button.</p>
652
653
</p>
654
655 </div>
656
657 </div>
658
659 <div class="accordion-group">
660
661 <a class="accordion" href="https://www.fieldengineer.com/help/assign-work-right-engineer/" id="assign-work-right-engineer">
662 4.
663 How do I assign the work to a right engineer? </a>
664
665 <div class="panel">
666
667 <p>
668
669 <p>
670The instant you post the job to marketplace, under ‘Recommended Engineers’ you will get suggestions of engineers whom you had saved to favorites after completion of your previous jobs that match to the job profile, skillset, better ratings and are within the 100 miles of the posted site address. From that list you can choose the suitable engineer and assign him the job offer.</p>
671
672
</p>
673
674 </div>
675
676 </div>
677
678 <div class="accordion-group">
679
680 <a class="accordion" href="https://www.fieldengineer.com/help/how-do-i-clone-a-job/" id="how-do-i-clone-a-job">
681 5.
682 How do I clone a job? </a>
683
684 <div class="panel">
685
686 <p>
687
688 <p>
689To clone a job: Go to ‘Dashboard’ from left menu and click on ‘Create a Job’ button present at top right corner of dashboard. Then you can select ‘Clone Past Job’ from the given options. </p>
690
691
</p>
692
693 </div>
694
695 </div>
696
697 <div class="accordion-group">
698
699 <a class="accordion" href="https://www.fieldengineer.com/help/create-new-job/" id="create-new-job">
700 6.
701 How do I create a new Job? </a>
702
703 <div class="panel">
704
705 <p>
706
707 <p>
708After you have registered, you need to add funds to your Field Engineer account in order to post a job to marketplace. To create a new job: Go to ‘Dashboard’ from left menu and click on ‘Create a Job’ button present at top right corner of dashboard. Then you can select ‘Create a new Job’ from the given options. </p>
709
710
</p>
711
712 </div>
713
714 </div>
715
716 <div class="accordion-group">
717
718 <a class="accordion" href="https://www.fieldengineer.com/help/delete-active-job-not-need-display-website/" id="delete-active-job-not-need-display-website">
719 7.
720 How do I delete an active job that I do not need to display on this website? </a>
721
722 <div class="panel">
723
724 <p>
725
726 <p>
727Field Engineer providers with a ‘Delete’ functionality by which you can delete the active job from marketplace. To do so, click on the ‘Delete’ icon present at the top of the workorder page in fieldengiener.com.</p>
728
729
</p>
730
731 </div>
732
733 </div>
734
735 <div class="accordion-group">
736
737 <a class="accordion" href="https://www.fieldengineer.com/help/put-active-job-hold/" id="put-active-job-hold">
738 8.
739 How do I put an active job on hold? </a>
740
741 <div class="panel">
742
743 <p>
744
745 <p>
746Field Engineer providers with a ‘Lock’ functionality by which you can put the active job on hold. Once you lock the job, engineer will not be able to make any changes i.e. checkout, request additional hours or message on the workorder. To do so, click on the ‘Lock’ icon present at the top of the workorder page in fieldengiener.com.</p>
747
748
</p>
749
750 </div>
751
752 </div>
753
754 <div class="accordion-group">
755
756 <a class="accordion" href="https://www.fieldengineer.com/help/know-job-completed-successfully/" id="know-job-completed-successfully">
757 9.
758 How do I know that the job has been completed successfully? </a>
759
760 <div class="panel">
761
762 <p>
763
764 <p>
765After the job has been assigned sit back & relax our state of the art platform gives you real time updates from the time an engineer leaves his/her home to your job site, check in and tasks completion. You can be in touch with them through our messaging platform.</p>
766
767
</p>
768
769 </div>
770
771 </div>
772
773 <div class="accordion-group">
774
775 <a class="accordion" href="https://www.fieldengineer.com/help/update-job-already-created/" id="update-job-already-created">
776 10.
777 How do I update a job that was already posted to marketplace? </a>
778
779 <div class="panel">
780
781 <p>
782
783 <p>
784You can make changes to the job only in below two scenarios:</p>
785
786<ol>
787
788<li>
789Active in marketplace but not Assigned – Once you post the job to marketplace and if it is not yet assigned to any engineer. Then you can edit the job. To do so, you will find the edit icon at the top of the workorder in fieldengineer.com.</li>
790
791<li>
792Assigned workorder: The other scenario when you can edit the job is after the job is assigned to engineer. But, you cannot make changes to pay, skills and address. To do so, you will find the edit icon at the top of the workorder in fieldengineer.com.</li>
793
794</ol>
795
796
</p>
797
798 </div>
799
800 </div>
801
802 <div class="accordion-group">
803
804 <a class="accordion" href="https://www.fieldengineer.com/help/how-do-we-protect-your-privacy/" id="how-do-we-protect-your-privacy">
805 11.
806 How do we protect your privacy? </a>
807
808 <div class="panel">
809
810 <p>
811
812 <ul>
813
814<li>
815Access to the system features / data will be granted based on user type, Job status and assignment.</li>
816
817<li>
818Privacy agreement supported by Privacy Act.</li>
819
820</ul>
821
822
</p>
823
824 </div>
825
826 </div>
827
828 <div class="accordion-group">
829
830 <a class="accordion" href="https://www.fieldengineer.com/help/forms-w9-1099-need/" id="forms-w9-1099-need">
831 12.
832 What are forms W9 and 1099 and why do we need them? </a>
833
834 <div class="panel">
835
836 <p>
837
838 <p>
839These forms are required by the federal governments to accurately report the payments.</p>
840
841
</p>
842
843 </div>
844
845 </div>
846
847 <div class="accordion-group">
848
849 <a class="accordion" href="https://www.fieldengineer.com/help/field-engineers-job-cancellation-policy/" id="field-engineers-job-cancellation-policy">
850 13.
851 What is Field Engineers job cancellation policy? </a>
852
853 <div class="panel">
854
855 <p>
856
857 <p>
858Job can be cancelled by business with penalty. The penalty is depends on JOB STATUS, the details below illustrates the policy:</p>
859
860<ul>
861
862<li>
863Job Status in ‘draft’ state> No penalty</li>
864
865<li>
866Job Status in ‘Assigned’ state > No penalty</li>
867
868<li>
869Job Status in ‘Accepted’ state > More than 24 Hours before the scheduled time – 5% from the Contract</li>
870
871<li>
872Job Status in ‘Accepted’ state > Less than 24 Hours before the scheduled time – 15% from the Contract</li>
873
874<li>
875Job Status in ‘IN-TRANSIT’ state > 25% from the Contract</li>
876
877<li>
878Job Status in ‘CHECK-IN’ state > 35% from the Contract</li>
879
880</ul>
881
882<p>
883Job Status in ‘COMPLETE’ state > No Cancellation (100% from the Contract)</p>
884
885
</p>
886
887 </div>
888
889 </div>
890
891 </div>
892
893 </div>
894
895 <div id="tab_vertical_4" class="tab-content">
896
897 <div class="accordian-wrapper">
898
899 <div class="accordion-group">
900
901 <a class="accordion" href="https://www.fieldengineer.com/help/how-do-i-pay-to-engineers/" id="how-do-i-pay-to-engineers">
902 1.
903 How do I Pay to Engineers? </a>
904
905 <div class="panel">
906
907 <p>
908
909 <p>
910Pay your Engineers on per hour/Fixed Cost/Per device basis, whichever you choose. Once you posted a job the money from your account will be deducted (based on the maximum hours and rate) and held in an escrow account. After the engineer completes the work you can approve the hours and based on your approval the money will be transferred to the engineers account and remaining balance for the work will be transferred to your account.</p>
911
912
</p>
913
914 </div>
915
916 </div>
917
918 <div class="accordion-group">
919
920 <a class="accordion" href="https://www.fieldengineer.com/help/process-dispute-dispute-resolution/" id="process-dispute-dispute-resolution">
921 2.
922 What is the process for dispute and dispute resolution? </a>
923
924 <div class="panel">
925
926 <p>
927
928 <p>
929Most of the disputes can be resolved by contacting the Engineer/Business. In case of unresolved dispute raise a ticket in our Help center and one of our representative will get in touch with you to resolve disputes.</p>
930
931
</p>
932
933 </div>
934
935 </div>
936
937 </div>
938
939 </div>
940
941 <div id="tab_vertical_5" class="tab-content">
942
943 <div class="accordian-wrapper">
944
945 <div class="accordion-group">
946
947 <a class="accordion" href="https://www.fieldengineer.com/help/how-do-i-register-with-field-engineer-portal/" id="how-do-i-register-with-field-engineer-portal">
948 1.
949 How do I register with Field Engineer Portal? </a>
950
951 <div class="panel">
952
953 <p>
954
955 <p>
956Follow these steps to register yourself at FieldEngineer.com</p>
957
958<ol>
959
960<li>
961Go to fieldengineer.com and click Business Sign-up.</li>
962
963<li>
964Fill up required details and click ‘Sign Up’.</li>
965
966<li>
967An activation code will be sent to your registered email. Enter back email and validation code and click ‘Verify’.</li>
968
969<li>
970The add funds to your FE account to post jobs to the marketplace.</li>
971
972</ol>
973
974
</p>
975
976 </div>
977
978 </div>
979
980 </div>
981
982 </div>
983
984 </div>
985
986 </div>
987
988 </div>
989
990</div>
991
992<!-- Content Ends Here -->
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995
996
997<footer>
998
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1004
1005 <p class="address">
1006<strong>
1007Field Engineer <br />
1008</strong>
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1025Businesses</a>
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1048Businesses</a>
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